Shipping Policy
You will be charged when your order is placed, and all payments are subject to verification and approval before shipping, which may take several days to process. To combat credit card fraud, orders with incorrect billing information or those requiring additional verification may be delayed and/or canceled.
Shipping Process
We typically require 2-5 business days (may vary) to process your order and transport it to our shipping partner's sorting facility. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes popular items facing availability issues in the warehouse.
Once your order has started processing in our shipping department, no changes can be made (including address changes). We will only ship to the address provided at checkout.
We ship only on business days and do not ship on Saturdays, Sundays, or holidays (exceptions may apply). Once your order has shipped, you will receive an email confirmation with delivery details.
For orders with multiple items, products may be shipped separately and received on different dates due to variations in manufacturing partner locations.
While we will do everything possible to ensure timely delivery, Arcade Pixel cannot be held responsible for circumstances beyond our control, such as necessary postal or customs clearance procedures, holidays, extreme weather conditions, labor disputes, protests, etc. These disruptions may cause delays beyond our original delivery estimates. Our standard shipping normally takes between 7-11 days (business days).
Customs, Taxes, and Other Fees:
International shipments may be subject to import taxes, customs duties, and/or customs clearance fees imposed when a shipment reaches the recipient's country. These fees are solely the recipient's responsibility. Arcade Pixel has no control over these fees and cannot predict their size. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs.
Customs regulations vary widely between countries. If you have questions, we recommend contacting your local customs office for more information.
Lost/Stolen/Damaged Packages:
Arcade Pixel is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report it and/or file a claim with your shipping provider.
Note: We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return claims, and we may not be able to approve your claim if it is not reported.
Disclaimer for Incorrect Address:
It is the buyer's responsibility to ensure that the specified delivery address is correct before placing an order. We start processing your order immediately, so we cannot make any changes to an order after it has been placed. If the order has already been processed by our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your thoughts, questions, or any concerns. Feel free to email us at shoparcadepixel@gmail.com to let us know how we're doing. We take your feedback seriously and are constantly striving for improvement.
Shipping Process
We typically require 2-5 business days (may vary) to process your order and transport it to our shipping partner's sorting facility. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes popular items facing availability issues in the warehouse.
Once your order has started processing in our shipping department, no changes can be made (including address changes). We will only ship to the address provided at checkout.
We ship only on business days and do not ship on Saturdays, Sundays, or holidays (exceptions may apply). Once your order has shipped, you will receive an email confirmation with delivery details.
For orders with multiple items, products may be shipped separately and received on different dates due to variations in manufacturing partner locations.
While we will do everything possible to ensure timely delivery, Arcade Pixel cannot be held responsible for circumstances beyond our control, such as necessary postal or customs clearance procedures, holidays, extreme weather conditions, labor disputes, protests, etc. These disruptions may cause delays beyond our original delivery estimates. Our standard shipping normally takes between 7-11 days (business days).
Customs, Taxes, and Other Fees:
International shipments may be subject to import taxes, customs duties, and/or customs clearance fees imposed when a shipment reaches the recipient's country. These fees are solely the recipient's responsibility. Arcade Pixel has no control over these fees and cannot predict their size. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs.
Customs regulations vary widely between countries. If you have questions, we recommend contacting your local customs office for more information.
Lost/Stolen/Damaged Packages:
Arcade Pixel is not responsible for lost, stolen, or damaged packages. If your tracking information indicates that your package has been delivered to your address and you have not received it, please report it and/or file a claim with your shipping provider.
Note: We use timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return claims, and we may not be able to approve your claim if it is not reported.
Disclaimer for Incorrect Address:
It is the buyer's responsibility to ensure that the specified delivery address is correct before placing an order. We start processing your order immediately, so we cannot make any changes to an order after it has been placed. If the order has already been processed by our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your thoughts, questions, or any concerns. Feel free to email us at shoparcadepixel@gmail.com to let us know how we're doing. We take your feedback seriously and are constantly striving for improvement.